COSMAVEXIS Returns Policy

At COSMAVEXIS, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, our Returns Policy offers you the flexibility to return items under certain conditions.

Eligibility for Returns

• Items must be returned within 30 days from the date of receipt.
• Products must be unused, unopened, and in the original packaging.
• Proof of purchase must be provided with the returned items.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized products
• Special promotions or clearance items

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Pack the item securely, including the RMA form and proof of purchase.
4. Ship the item to the address provided by our customer service team.

Refunds

Upon receiving and inspecting the returned item, we will process your refund. The refund will be applied to your original method of payment within 10 business days. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item, the quickest way is to return the original item and place a new order for the desired product. This ensures that you get the item you want as fast as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for the replacement or refund of the item.

For any further queries, please reach out to our customer service team at [email protected]. Thank you for choosing COSMAVEXIS.